COVID-19: Information about our company
Answers to frequently asked questions about our company
Contact & Opening hours
Are there any restrictions on the operation of Althen?
No. Of course we have also taken preventive measures to protect our employees, customers and suppliers. Accordingly, we do not visit customers and some of our employees are located in the home office. Nevertheless, we continue to work as before and fortunately there are no restrictions on our business operations. Inquiries and orders are handled promptly by our sales team. The same applies to our manufacturing and production department.
Are there any changes regarding the opening hours?
No, as our business continues as usual, there will be no changes to the opening hours. We are available as usual Mon - Thurs from 9 to 16 o'clock and Fri from 9 to 15 o'clock.
How can I contact employees if I have questions?
As always, our employees are available by telephone or email. All contact details as well as our online contact form can be found here.
Can I also hold a meeting with a sales representative as a video conference?
To protect our employees, customers and suppliers, we have suspended customer visits until further notice. However, if you would like to discuss a project "face to face" with one of our sales representatives, we can do this using the services GoToMeeting, Microsoft Teams or Skype.
Information about orders & delivery times
Which sensors/measurement technology is still supplied?
Basically all sensors and measurement technology from our portfolio are still available.
Are there delivery delays for my product?
We are in constant contact with our suppliers. Due to the dynamic development we cannot make any general statement here. We will inform you immediately if there is any information available for your product.
Can I have my order changed to products from alternative suppliers?
As we work with different suppliers, there may be the possibility to choose an alternative product to avoid delays. The best option for you will have to be checked in each individual case, depending on the product and the progress of the order. If you have any questions, please contact your technical sales representative directly.
Does it make sense to order products from suppliers who are currently affected by restrictions?
Yes. After the resumption of business operations, our suppliers will process the existing assignments on hand, in the sequence of the receipt of the order. If your order is already present at this time, it will be given priority.